Videos

Recently, Baton was thrilled to partner with the RevOps Co-Op to bring together RevOps industry leaders to discuss the entire GTM engine, including customer marketing, tactics to drive expansion revenue, and the post-sales process (implementation and beyond).

Tune in to the panel discussion as Peter McCoy, Co-Founder of Baton, Camela Thompson, VP of Marketing with CaliberMind and Jeff Ignacio, Head of Sales Operations with Forethought provide insights on how to efficiently manage and prioritize your customers while still meeting business goals.

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Effective onboarding and implementation is critical for customer success. In this webcast, Baton co-founders, Alex Krug and Peter McCoy join The Customer Success Network's Alice Bruegger to discuss:

- The importance of establishing effective implementation processes
- Why CS professionals need to understand and address Ops Debt
- Implementation strategies that impact scalability

In this episode of the RevOps Co-op interview series, Baton Co-founder, Peter McCoy, discusses how he views RevOps, how it fits into the company and his journey from finance to software and the lessons learned from both worlds.

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Baton co-founder, Peter McCoy, takes the stage at Gainsight Pulse 2022 to discuss how new monetization models and a renewed focus on controlling costs will put scaling your implementation process into the spotlight like never before. Tune in to learn more about Peter's experience with helping leading software companies create standardized implementation processes that garner predictable outcomes, accelerate value for customers and generate new streams of revenue.

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To learn more, download Baton's free partner enablement guide here.

Learn 4 simple steps to speed up your software implementation plan

In this episode of Implementations on the Run, Alex Krug (CEO, Baton) and Emilia D'Anzica (Customer Success Consultant, GrowthMolecules) discuss the importance of understanding customer goals, and share tips for keeping clients accountable during implementation.

In this second part of Implementations on the Run, with Emilia D'Anzica (Customer Success Consultant, GrowthMolecules) Alex Krug (CEO, Baton) and Emilia  discuss explain why showing product value early in the implementation process is crucial for success.

In this edition of Implementations on the Run, Alex Krug, Baton Co-Founder and CEO, speaks with Donna Weber, author of Onboarding Matters (https://www.donnaweber.com/book), about the buyer’s journey in SaaS, as well as the importance of having an implementation plan to increase

Baton co-founder, Peter McCoy, has some fun with the Customer Success Collectives 2021 October Festival. talking time travel and how B2B SaaS companies are accelerating time to value with a new approach to monetization and implementations.