Implementations on the Run: Keeping clients accountable during implementation
In this episode of Implementations on the Run, Alex Krug (CEO, Baton) and Emilia D'Anzica (Customer Success Consultant, GrowthMolecules) discuss the importance of understanding customer goals, and share tips for keeping clients accountable during implementation.
Implementations on the Run: Part II: Conveying product value under a SaaS consumption model
In this second part of Implementations on the Run, with Emilia D'Anzica (Customer Success Consultant, GrowthMolecules) Alex Krug (CEO, Baton) and Emilia discuss explain why showing product value early in the implementation process is crucial for success.
Implementations on the Run: Why having an onboarding plan matters ft. Donna Weber
In this edition of Implementations on the Run, Alex Krug, Baton Co-Founder and CEO, speaks with Donna Weber, author of Onboarding Matters (https://www.donnaweber.com/book), about the buyer’s journey in SaaS, as well as the importance of having an implementation plan to increase
