The Baton Method

Baton's new Time-to-Launch data tracking capability helps SaaS teams better showcase the quality and reliability of their implementation process.

B2B buyers often apply a formal evaluation process with a scoring system to rank potential partners across established requirements and criteria. In this blog, we partner with Satrix Solutions to discuss the role of implementation in this selection process and provide tips to help you win more deals.

In part 2 of our implementation must-haves series, we continue our point-by-point overview of how a winning implementation team operates with 4 more necessities for building a scalable implementation process.

Dig deeper into the world of SaaS implementations with a point-by-point overview of how a winning implementation team operates—and how implementation project management software plays a key role in driving this success.

The SaaS market is fragmented, with tens of thousands of providers servicing thousands of different types of customers - each with unique onboarding and implementation requirements.

Avoid churn by giving your clients every reason to believe in you and your products. See the 5 most common points where clients lose confidence during software implementation

One of the essential things B2B software vendors must do well is convey confidence in their ability to deliver game-changing technology with as few unwanted surprises as possible. As a result, the ability to accurately measure project risk potential is quickly becoming a necessity during implementation.

As summer comes to a close and sales begin to pick back up, so will the need to implement your software with optimal proficiency and minimal delays. So why not use this change of seasons as a starting point to get ahead of the onboarding pipeline and look for innovative ways to improve your implementation process? 

During uncertain economic times, business leaders must look for ways to proactively tighten the belt AND creatively scale their business with fewer expenditures and smarter use of existing resources. In this blog, we offer proactive tips to help you survive and thrive no matter the economic conditions.

Extends leading CRM to your entire implementation process

When revenue is dependent on CS's successful implementation of a client, it's hard to draw a definitive line to separate CS Ops from RevOps.

Baton's new Task Insights expand visibility, allowing users to gain insights at both assignee and company levels.

Donna Weber is a leading expert on customer onboarding, and partners with high-growth companies to transform new customers into loyal champions.

Rod Cherkas is the Founder and CEO of HelloCCO, a consulting business that partners with Chief Customer Officers to help them develop, execute and scale strategies for their post-sale organizations.

Customer success professionals need to demonstrate value quickly. Without clearly demonstrating value to your customer, your chances of effective onboarding and implementation will significantly decline.

Mark West, founder of PPS Management, a London-based consultancy collective of implementation and change management leaders talks to Baton

Emilia D’Anzica is the founder of Growth Molecules, a customer success consulting firm. Growth Molecules provides customer success education and helps companies bring in fractional leadership, build their customer success organizations and optimize their customer experience and systems.

Customer success managers are crucial to the success of any implementation process. Growth Molecules, an expert in CSM, shares their five most common pitfalls that customer success teams should avoid.

Baton's latest Salesforce upgrade is a two-way integration, including our custom fields

Baton cuts LoadStop’s project times in half and enables seamless communication between teams & with clients

Learn how to leverage historical project data from previous onboarding audits to identify and manage industry-specific SaaS implementation challenges.

Nashville-based Built Technologies selects Baton to engage more closely with construction lending partners.

By leveraging implementation management software that’s custom-built for SaaS implementations, you can show the client exactly how their onboarding will unfold.

Baton's latest product update adds greater accuracy to projected due dates

Workspace experience platform, Lane, manages rapid onboarding growth with Implementation Management Software (IMS) leader, Baton.

“If you can’t measure it, you can’t improve it.” Learn how to create a SaaS implementation schedule for clients that’s grounded in data, not assumptions.

Looking to become the next VP of Customer Success at your SaaS company? See 8 ways to get there and how using the right SaaS implementation tools can help.

Spreadsheets vs. an implementation project management platform: Why it’s a small transition that makes a huge difference

Like any fight club, industry competition is cutthroat and those breaking with tradition are quietly building winning SaaS implementation strategies. See how.

The world’s most powerful public safety records management system uses Baton to implement its software

In our third installment, CS expert Rod Cherkas looks at the implementation challenges specific to Series C software companies

Software implementations are never straightforward. In this post, we show you how the right tools help minimize common implementation delays.

SaaS industry CS expert Rod Cherkas delves into the implementation challenges facing Series B software companies

SaaS industry CS expert Rod Cherkas shares valued insights regarding the implementation challenges facing Series A software companies

Skip the new hire interviews by streamlining the SaaS implementation process with the right tools. This post will show you how.

Project audit trails are critical in helping you grow your business by making your SaaS implementation processes that much more efficient.

Impress your clients and overcome the problems that plague software implementations. Learn more about solving the top 9 Saas implementation challenges.

Baton passes SOC 2 Type II audit to protect customers

How SaaS companies can save time on implementation

Baton and Satrix Solutions Announce Strategic Partnership

How the right project management tool can make you more money

Why you need a project management tool made specifically for SaaS implementation

Communication problems can be costly when it comes to software implementation. Learn why this happens and how to prevent breakdowns.

What it takes to enable high-velocity revenue

Bradley Jones | Senior Vice President, Customer Experience

Great companies show you the lines, not the dots.

Trustworthiness in the age of SaaS

How “the hardest working operations platform on the planet,” uses Baton to manage deployments and gain visibility into their implementation processes.

“Everyone has a plan until they get punched in the mouth.” Mike Tyson

Trust matters at Mati and Baton

Baton Blog Series: Lily Engle, VP, Implementation Services & Support, VTS, Inc.

Most folks realize that this brand new year will not magically bring an end to the pandemic, nor the many difficulties that accompanied the virus. Mother Nature rarely yields to man-made constructs like clocks, calendars, or quarterly closings.

Ops debt occurs when long-standing processes for collaborative projects generate new problems that clutter and slow important software implementation projects.

Spreadsheets have become the duct tape of the business world. Anyone on your team can pick it up and ”sorta” solve the issue at hand.

Baton talks with industry thought leader Carsten Thoma, who cofounded Hybris Software

Nothing is more likely to slow down a software implementation project than kicking it off without a well-circulated plan that's been carefully considered and communicated to all relevant parties.

You need a system that standardizes your process, creates good hygiene and helps you gain real-time visibility so you can proactively react when things are about to go off the rails.

At Baton, we believe that the most critical time for software providers to actively listen to the customer is during the implementation process. This can be as difficult as the handoffs in the 4 X 100m relay.

We know that those implementation projects that begin poorly also typically end poorly, and all project participants that are impacted may choose to never work with the failed software again.

No two organizations define software implementation problems exactly the same way, and as such we think our problems are unique to our product, customers, teams or industries. That is simply not true.

We believe that through shared systems, lexicon, and process we can universally improve the way that software implementation projects are done.

The Baton Method was conceived for implementations of critically important software projects, where failure translates to important business objectives being delayed, or unmet.