"When looking for a tool to support Built's Implementation team it was important to find something that not only works for Built but also for our clients. In addition we wanted a way to have transparency to all implementation projects in flight. Baton provides this and so much more.
Built empowers the construction finance ecosystem with software tools that help the entire industry make better lending and spending decisions. Always looking to improve, Built uses Baton to streamline its implementation process.
Built connects everyone in the construction ecosystem; the lenders, their customers, builders, borrowers, inspectors and title companies, all together in a single location, maximizing communication efficiency by having everything in the same place. While there’s always risk involved in the lending process, Built is providing a new process where banks can better mitigate risk and promote better relationships with customers.
Built’s implementation team assists lenders with their entire in-progress construction loan portfolio; how they move loans into a closed state when construction begins, how they do inspections and draws on properties, and more. Built is involved in pretty much everything a lending bank needs to complete—to move money—in order to get construction projects done.
Banks that employ construction lending and payment software place an extra high value on efficiency, security and streamlined processes. A top priority for the Built implementation team is to make sure they deliver value from the moment Sales hands-off the project. To ensure this required proficiency, Built adopted Baton’s Implementation Management Software (IMS) for their client onboarding process, and specifically with the workflow of their lending banks.
Other tools Built tried lacked real visibility into the project plan. Those tools required added work, like exporting the project into an Excel document or a PDF before sharing it with the client. Before Baton, there were two or three extra steps with each client update. They had to export, then make sure it's accurate, and then send it over. And if anyone made any changes, they’d have to do that all over again. That extra work is eliminated with Baton.
"I think visibility from the client's perspective has been the biggest win with Baton because they can now see all of these things that we are working towards and understand what's expected of them. We like providing visibility and allowing clients to plan further in advance, while also allowing us to spend less time on the administrative tasks that we'd
have to do with other project management tools. Baton allows us to focus on the things that our implementation managers do best, like driving solutions and being a Built product expert.
