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Baton Blog Series: Lily Engle, VTS
Baton Blog Series: Lily Engle, VP, Implementation Services & Support, VTS, Inc.
February 11, 2021
Rules for SaaS Implementations — Part 1
Baton and its customers are creating new rules to help great software shine from day one.
December 5, 2020
Baton Blog Series: Carsten Thoma
Baton talks with industry thought leader Carsten Thoma, who cofounded Hybris Software
November 23, 2020
Introducing the Baton Method
The Baton Method was created to evolve standard implementation methodologies and streamline best practices to address even the most complex software engagements
November 20, 2020
False Starts
Nothing is more likely to slow down a software implementation project than kicking it off without a well-circulated plan that's been carefully considered and communicated to all relevant parties.
November 18, 2020
Failure to Launch
We know that those implementation projects that begin poorly also typically end poorly, and all project participants that are impacted may choose to never work with the failed software again.
November 18, 2020
Software customers want to be heard. There’s an app for that.
At Baton, we believe that the most critical time for software providers to actively listen to the customer is during the implementation process. This can be as difficult as the handoffs in the 4 X 100m relay.
October 10, 2020
Not All Software Vendors Are Created Equal
The Baton Method was conceived for implementations of critically important software projects, where failure translates to important business objectives being delayed, or unmet.
August 21, 2020
Start right and finish strong, every time
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