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When revenue is dependent on CS's successful implementation of a client, it's hard to draw a definitive line to separate CS Ops from RevOps.

Emilia D’Anzica is the founder of Growth Molecules, a customer success consulting firm. Growth Molecules provides customer success education and helps companies bring in fractional leadership, build their customer success organizations and optimize their customer experience and systems.

Baton talks with industry thought leader Carsten Thoma, who cofounded Hybris Software

Avoid churn by giving your clients every reason to believe in you and your products. See the 5 most common points where clients lose confidence during software implementation

Baton Blog Series: Lily Engle, VP, Implementation Services & Support, VTS, Inc.

Customer success managers are crucial to the success of any implementation process. Growth Molecules, an expert in CSM, shares their five most common pitfalls that customer success teams should avoid.

By leveraging implementation management software that’s custom-built for SaaS implementations, you can show the client exactly how their onboarding will unfold.

We know that those implementation projects that begin poorly also typically end poorly, and all project participants that are impacted may choose to never work with the failed software again.

Mark West, founder of PPS Management, a London-based consultancy collective of implementation and change management leaders talks to Baton

Learn how to leverage historical project data from previous onboarding audits to identify and manage industry-specific SaaS implementation challenges.

Impress your clients and overcome the problems that plague software implementations. Learn more about solving the top 9 Saas implementation challenges.

Like any fight club, industry competition is cutthroat and those breaking with tradition are quietly building winning SaaS implementation strategies. See how.

Baton and its customers are creating new rules to help great software shine from day one.

The Baton Method was conceived for implementations of critically important software projects, where failure translates to important business objectives being delayed, or unmet.

Looking to become the next VP of Customer Success at your SaaS company? See 8 ways to get there and how using the right SaaS implementation tools can help.

“If you can’t measure it, you can’t improve it.” Learn how to create a SaaS implementation schedule for clients that’s grounded in data, not assumptions.

Baton cuts LoadStop’s project times in half and enables seamless communication between teams & with clients

At Baton, we believe that the most critical time for software providers to actively listen to the customer is during the implementation process. This can be as difficult as the handoffs in the 4 X 100m relay.

Baton's latest product update adds greater accuracy to projected due dates

Spreadsheets vs. an implementation project management platform: Why it’s a small transition that makes a huge difference

How “the hardest working operations platform on the planet,” uses Baton to manage deployments and gain visibility into their implementation processes.

Software implementations are never straightforward. In this post, we show you how the right tools help minimize common implementation delays.

Rod Cherkas is the Founder and CEO of HelloCCO, a consulting business that partners with Chief Customer Officers to help them develop, execute and scale strategies for their post-sale organizations.

Nothing is more likely to slow down a software implementation project than kicking it off without a well-circulated plan that's been carefully considered and communicated to all relevant parties.

The Baton Method was created to evolve standard implementation methodologies and streamline best practices to address even the most complex software engagements

Donna Weber is a leading expert on customer onboarding, and partners with high-growth companies to transform new customers into loyal champions.