Baton

Baton Blog Series: Lily Engle, VP, Implementation Services & Support, VTS, Inc.

Baton and its customers are creating new rules to help great software shine from day one.

Baton talks with industry thought leader Carsten Thoma, who cofounded Hybris Software

The Baton Method was created to evolve standard implementation methodologies and streamline best practices to address even the most complex software engagements

Nothing is more likely to slow down a software implementation project than kicking it off without a well-circulated plan that's been carefully considered and communicated to all relevant parties.

We know that those implementation projects that begin poorly also typically end poorly, and all project participants that are impacted may choose to never work with the failed software again.

At Baton, we believe that the most critical time for software providers to actively listen to the customer is during the implementation process. This can be as difficult as the handoffs in the 4 X 100m relay.

The Baton Method was conceived for implementations of critically important software projects, where failure translates to important business objectives being delayed, or unmet.