Skubana promotes frequent, transparent and productive engagement with their customers throughout their entire implementation process.
Moving to Baton is both a short- and long-term gambit for Skubana. Immediately, Skubana enjoys far greater visibility into every single implementation underway, with persistent updates to assigned tasks and task dependencies and alerts to accelerate required actions. Over time they're using Baton to reveal critical trends and opportunities for improvement to their entire customer success process.
- Streamlined client communications: triage the clients with the most significant challenges
- Monitor new customer implementation project activity to identify best internal partners
- Deliver value faster to Skubana customers by better understanding how their clients deploy software products
- Transparent, professional communications with clients leading to more effective implementations and improved customer satisfaction.
- Delivery methodology is now consistent across portfolio and can be analyzed and regularly adapted, perfect for Skubana's high-growth environment
- Detailed status on every project helps decrease project duration giving Skubana always-current updates on each project task, milestone phase and and project.
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