Baton and its customers are creating new rules to help great software shine from day one.
The universal taxation on task ownership is the deadline.
Unrealistic client expectations and project delays are created simultaneously.
Process is the path to repeatability; repeatability the path to scale.
Lower the marginal cost of replicating your product implementations, or perish.
The sooner you discover the real challenges of implementing your software, the fewer clients you’ll disappoint.
Stalled implementations delay bookings-to-billings.
Disoriented clients churn.
“Everyone has a plan until they get punched in the mouth,” and almost every implementation gets “punched in the mouth.”
To your customer, using spreadsheets to manage project status reports sounds just like a dial-up modem.
Precise project tools help good implementation managers become great.
...and more rules coming soon!