Listen up. Software customers want to be heard

Listen up. Software customers want to be heard

August 20, 2020

Consider what’s happening during an Olympic relay race and how it pertains to your customers’ software implementations. World-class relay runners are doing more than reaching back for the baton during those critical, high-speed handoffs. They’re also listening. To set and keep their stride they run looking forward, actively listening for their approaching teammates' footsteps, setting and syncing to one pace as the baton gets closer and closer.

At Baton, we believe that the most critical time to actively and carefully listen to your customer is during the software implementation process. This often proves to be as difficult as the Olympic relay handoff. Why? Because with mission critical software projects, everyone is moving at a sprinter’s pace with the requirement to minimize all things frenetic. 

Just as in the 4 X 100m relay, proven methodologies make the difference between a win and a loss. In addition to the many ways it helps accelerate and simplify the software implementation process, the Baton Method provides a platform for listening to your customers. And, as in all good communications, the Baton Method enables all participants to alert, inform and update one another regarding relevant project activity.   

Anyone who has ever implemented a new software system to solve a serious business problem knows that such projects can be daunting. It is, without question, a time when the software customer needs to be heard and know they’re being heard. Let’s face it, one of the real challenges of our business is visibility into what project teammates are doing (or not doing). It can be frustrating, especially when multiple organizations are involved in making the project successful. 

The Baton Method was created to help your company shift its focus to increasing the percentage of well-managed handoffs in all of your software implementation projects. 

Baton is a listening tool that promotes for more seamless interactions among all project participants. It runs as both a transmitter and a receiver of relevant project information, built to be “always on” during every phase of any software implementation. 

Now, you could mull this over. Or just set up and manage an implementation project for free. At no risk to you. And Baton doesn’t limit the number of project participants because we believe everyone should have a voice. So, click here to turn it on. And listen up. Your customers want to be heard.

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