Accelerate

time to value

deliverability

time to revenue

partnerships

Baton is the leading platform for managing software implementations and customer onboarding.

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Never stop improving your implementation process

Great software firms stay great by always looking for ways to improve. Baton is focused on the implementation process because too often it’s overly complicated, lacks standards for task management and automation, and regularly slams into the wall when cross-domain communications are required.

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Trusted by the world's fastest growing software companies

It’s not about the customers you win. It’s about the customers you keep

End communication breakdowns

Increase project visibility across company borders
See and manage project interdependencies
Ensure critical messages are sent and seen

Start with a plan, adaptable by design

Eliminate frustrating false starts
Set clear expectations and assignments
Secure the right talent for every task

Keep your projects moving

Recognize revenue faster
Raise project red flags automatically
Trigger required decisions systematically

Stay on budget

Tie billable hours to tangible outcomes
Eliminate unexpected costs
Infuse predictability to attract service partners

Increase customer retention

Prioritize your customer’s mission
Give your clients unprecedented project visibility
Keep the focus on action and accountability

Use tools built for software providers

Arm the entire team with the project tools they need
Customize your implementation process
Eliminate tedious project status requests

Optimize team performance

Baton ensures team accountability by providing each project participant with a set of customizable implementation processes and ongoing, automated information exchange.

Intelligent project alerts

Baton provides ongoing reminders to task owners and updates to all participants working on specific tasks.

Link docs to projects

Resources, such as project-related documents, are easy to find and linked to tasks, teams, milestones or specific participants.

Software implementation spoken here

Baton users adopt easy-to-understand icons and a common vocabulary to stay current on task ownership, due dates, project deliverables and more.

Scale & standardize your implementation projects

Scale

Built for growth, leverage Baton to manage large numbers of implementation projects. Gain visibility to discover recurring project problems and note anomalies while standardizing processes that increase productivity.

Real-time reporting

Baton becomes your central source for communications and implementation activity tracking. Status reports are always available in real-time. Baton provides unique views relevant to your team, each client, and authorized 3rd-parties.